Refund policy
GROOMAURA — Returns & Refunds
GROOMAURA is operated by ZTYLORA LLC. We want you to feel confident about your purchase, which is why we offer a 30-day money-back guarantee.
Our 30-day money-back guarantee
You may try your GROOMAURA roller as directed. If you are not satisfied, email groomauraofficial@gmail.com within 30 calendar days of delivery to request a return.
Normal use to evaluate the product does not make it ineligible for this guarantee. Damage caused by misuse, unauthorised alterations, or use contrary to the product instructions is not covered by our voluntary guarantee. This does not limit your legal rights concerning defective or misdescribed goods.
How to request a return
Email us with:
- Your order number or other proof of purchase.
- The name or email address used for the order.
- The item you wish to return.
- A brief explanation of your request.
For damaged, defective, or incorrect items, please include photographs if reasonably possible so we can resolve the issue.
We will provide return instructions and the appropriate return address. Please contact us before sending anything back. Our registered business address is not the designated return address.
After receiving return instructions, please send the item within 14 calendar days. Remove loose collected pet hair, include the supplied components, and package the item securely. Original packaging is preferred but is not required.
Return shipping costs
For change-of-mind or satisfaction-guarantee returns, you are responsible for return postage. We do not charge a restocking fee.
If an item arrives damaged, is defective, or is different from what you ordered, we will cover necessary return shipping or arrange another appropriate solution at no additional cost to you.
We recommend using a tracked return service and retaining proof of postage.
Damaged, defective, or incorrect items
Contact groomauraofficial@gmail.com as soon as reasonably possible. Depending on the circumstances and your applicable rights, we will arrange a replacement, refund, or other appropriate remedy.
The 30-day satisfaction-guarantee period does not replace or shorten any statutory rights you may have.
Refunds
Once we receive and check your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 7 business days, or sooner where required by law.
Your bank or payment provider may take additional time to display the refund.
Refunds cover the amount actually paid for returned items and applicable refundable taxes. We do not deduct the original standard shipping cost when your order qualified for free shipping.
Bundles and promotional purchases
A complete returned bundle is refunded at the amount paid for that bundle. For a partial bundle return, the refund is based on the discounted amount allocated to the returned item in your order, rather than its standalone price.
Cancellations and exchanges
Contact us immediately if you need to cancel or change an order. We will accommodate the request where fulfilment has not progressed too far. If the order has already shipped, the return process may apply.
For a different colour or replacement item, contact us to discuss availability and the appropriate return or exchange process.
Your legal rights
This policy provides additional benefits and does not exclude or restrict consumer rights that cannot lawfully be waived.
Contact: groomauraofficial@gmail.com